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Terms and Conditions

This Cleaning Services Contract is an agreement (the “Agreement”) between “Client” as identified on signed estimate and Sole Source Restoration, LLC, a Rhode Island limited liability company (“SSR”). This Agreement is made and entered into on the “Contract Date” with respect to the identified parts of Client’s to-be-cleaned “Property” as noted on signed estimate. Client desires that the Property be cleaned by SSR in accordance with scope of services provided on signed estimate.
Payment:
Payment is due from Client to SSR on or before the day of service. A credit card shall be maintained on file and billing options discussed as part of client agreement. A 5% per month late fee will be assessed for late payment on the outstanding balance. First-time clients are required to hold appointment with a credit card and at the time of appointment may opt to pay cash or by check. A minimum charge of $35.00 will be charged for returned/bounced checks in addition to any outstanding amounts. Acceptable methods of payment are cash, check (payable to Sole Source Restoration, LLC), or credit card.
Products:
SSR will use its own products and supplies. Should Client require the use of special or hypoallergenic products, Client must notify SSR before cleaning begins. Client may provide any such special or hypoallergenic product. If Client requires SSR to use special or hypoallergenic products, then an additional fee may be assessed before or after the cleaning. Client hereby acknowledges and agrees that Client shall comply, and is solely responsible for compliance, with any and all additional best practice-, health-, or safety-related instructions provided by SSR Representatives and any federal, state or local government entity (whether verbal or written, in the form of any instruction, direction, law or regulation) in connection with any cleaning service or application.
Privacy, Health, and Safety:
The safety of SSR’s clients and cleaners is paramount. We maintain a strict policy regarding the privacy of our clientele. We guarantee discretion and do not share information (including, but not limited to e-mail, residential addresses, telephone numbers and profiles).
SSR does not admit third parties into a residence or workplace without explicit direction from Client. Client shall inform SSR’s office of expected services and delivery persons or if someone will be in the home working or visiting upon SSR’s arrival. SSR Technicians must wear shoes to comply with government safety standards. Keys retrained by SSR to residences or facilities are coded and do not have personal information on key tags. All Client equipment, including electrical, to be used by SSR must be in good working order. Client’s Property must be a safe working environment in which SSR may complete its job properly. Client must advise SSR of potential hazards or broken items (i.e. anything on Property that is not working properly, such as a glass shower door that falls off hinges when opened, hot water faucet is reversed with cold water, exposed wiring, picture frame is already broken and should not be moved, etc.). In the event that a Property contains potentially identifiable hazards or is cluttered, SSR reserves the right for SSR cleaners to take pictures of the area(s) for before and after photos of what was done.
Renewal:
The Agreement shall automatically renew under the terms specified herein for a period equal to the initial period as of expiration of the initial period, and each subsequent term, unless either party notifies the other of non- renewal in writing at least fourteen (14) days before expiration of the current term.
Access Requirement:
Client will provide SSR access to the Property, and to all areas of the Property scheduled to be disinfected as noted under Scope of Service, on the scheduled service date and at the scheduled time. If Client shall fail to provide prompt access, then SSR may, without limiting SSR’s other remedies at law or under this Agreement, charge to Client SSR’s fees as provided below and deem such failure a material breach of this Agreement and terminate immediately. Full minimum cleaning fee will be billed on the day of cleaning if SSR is unable to gain access to the Property and all areas of the facility or home to be cleaned, if the key has not been left with the landlord, doorman or at/within agreed upon location, or if other contractors have not completed work according to schedule and SSR’s cleaning crew is on site.
Cancellation Policy:
In order to cancel a scheduled cleaning appointment, Client shall provide not fewer than forty-eight (48) hour notice to SSR (holidays and weekends included). For appointment cancellation, notice may be given via phone or email. If Client shall fail to provide such 48-hour notice on more than one occasion, then Client shall pay SSR an amount equal to thirty percent (30%) of the fee for the canceled cleaning. If Client cancels more than three*3) consecutive scheduled cleanings, or more than seven (7) total scheduled cleanings, without SSR’s prior written approval (email acceptable for such purpose), then SSR may, without limiting SSR’s other remedies at law or under this Agreement, deem such failure a material breach of this Agreement and terminate immediately.

If Client is paying for a family or friend and the friend or family member lets SSR cleaners in to clean, then
notwithstanding Client’s attempted cancellation, payment will be expected for cleaning performed. For dual
accounts to be cancelled in full, BOTH parties must contact SSR by email at least 48 hours before next
appointment. If one spouse cancels service and the other spouse and/or kids let SSR in to clean, then payment will
be expected for cleaning performed.

SSR may cancel a scheduled cleaning appointment upon forty-eight (48) hours’ notice given to Client (via phone
or email). If SSR fails to give forty-eight (48) hour notice to Client of such cancellation of a scheduled cleaning
appointment, then, as its sole remedy, Client shall receive its next regularly scheduled SSR cleaning for free.

Termination of Agreement:

Either party may terminate this Agreement at any time upon no fewer than thirty (30) days’ written notice. If
Client terminates this Agreement before expiration of the initial or any subsequent term, then Client shall forfeit
any discount received from SSR. The difference between the regular price and the discounted price shall be due at
the next scheduled cleaning.

Applicable Law and Venue:
The terms of this Agreement will be governed by the laws of the State of RHODE ISLAND. The state and federal courts located in PROVIDENCE County, RHODE ISLAND will have exclusive jurisdiction over any case or controversy arising from or relating to this Agreement, SSR or any services provided by SST. Client consents irrevocably to personal jurisdiction in such courts with the respect to any matters and waives any defense of forum non conveniens.
Assignment:
This Agreement may not be assigned to any other party without prior written consent; provided, however, that SSR may assign this Agreement without consent by subcontract and otherwise to any SSR subsidiary or any third- party acquirer upon written notice to Client.
Indemnification:
Each party shall indemnify the other party and its respective offices, directors, employees, partners, managers, or persons acting in a similar capacity, agents, consultants, financial and other advisors, accountants, attorneys and other representatives (the “Indemnitees”) in respect of, and hold such Indemnitees harmless from and against, any and all damages, liabilities, claims, actions, suits, proceedings, costs, charges and expenses, including reasonable attorneys’ fees (collectively, “Losses”) incurred or suffered by Indemnitees in connection with the cleaning services as a result of third party claims to the extent that such Losses result from (i) the gross negligence or willful misconduct of the indemnifying party, any of its Affiliates or any of its or their respective officers, directors or employees or (ii) the substantial violation of any applicable instruction, direction, law or regulation in any material respect by the indemnifying party with respect to this Agreement; provided, that, notwithstanding anything in this Agreement to the contrary (including the definition of Losses), Indemnitees shall be entitled to indemnification hereunder if, and only to the extent, such gross negligence, willful misconduct o violation remains uncured after a thirty (30) calendar day period (a “Notice Period”) following receipt by the indemnifying party of written notice from the applicable Indemnitee describing such gross negligence, willful misconduct or violation in reasonable detail.
Release of and Limitation on Liability:
All items of value that are non-replaceable, one-of-a-kind, sentimental value, collectors’ items, trophies, discontinued patterns, family heirlooms, and high cost crystal-china-ceramic items much be disclosed to SSR; such items cannot be cleaned for insurance purposes and SSR will not be liable for items not disclosed, listed and appended to this Agreement as an exhibit signed by both parties. SSR will not be liable for items broken or damaged due to product wear-and-tear, nor damage to or caused by fixtures that are not properly secured such as pictures, mirrors, window treatments, wall coverings, lack of furniture glides for wood floors, lack of scratch covers on the bottom of furniture decor, cabinet mounted appliances, and household accessories. SSR will not be liable for damage that is not reported within 24-hours after Client’s last cleaning. SSR will not accept liability for damages directly or indirectly caused by Client-provided, non-standard, special or hypoallergenic products and equipment requested to be used. SSR’s liability shall be limited to the lesser of repair or replacement cost of an item damaged or broken as a result of SSR’s gross negligence or willful misconduct. If an item is part of a set, only the cost of the individual item will be considered. If SSR is requested by Client to clean or treat windows or window blinds as part of the Property, then SSR shall not be responsible for any damage or loss occurring during the cleaning process. SSR will not accept liability for, and Client hereby releases SSR of and from any and all Losses associated any and all allergies, sickness, contagions, illnesses, viruses and/or other epidemiological or health threats, infections or manifestations to which Client and/or any Client Indemnitees, licensees, guests, etc., may succumb (including, without limitation, viruses such as Influenza, COVID-19, etc.) following completion of SSR services absent SSR’s gross negligence or willful misconduct as the direct cause of such Losses. Client acknowledges that, as to any such Losses, the threats, infections and manifestations have numerous possible direct and indirect causes and sources even in a clean, controlled and sterilized environment and that some individuals may be more susceptible than others thus requiring specialized care and precautions that are outside the scope of SSR’s services. In no event, whatsoever, shall the aggregate liability of SSR and its affiliates to Client and it’saffiliates, Indemnitees, licensees, guests, etc., for Losses concerning SSR’s, its affiliates or its subcontractors’ performance or nonperformance of the cleaning services or any other matter arising out of, or related to, this Agreement (regardless of whether any such claim for such damages is based in contract or in tort) exceed the amounts actually paid to SSR by Client pursuant to this Agreement.
Force Majeure:
Neither SSR nor any of its employees or agents shall be deemed to be in breach of this Agreement for any delay or failure in performance caused by reasons our of SSR’s reasonable control, including, without limitation, acts of God or public enemy; acts of terrorism; voluntary or involuntary complains with any regulation, law or order of any government; changes in laws or regulations; war; acts of war (whether war be declared or not), labor strike or lock-out, civil commotion, epidemic, failure or default of public utilities or common carriers; destruction of production facilities or materials by fire, earthquake, storm or like catastrophe; natural calamities; failure of a third party to perform; actions of any civil, military or regulatory authority; power outages; disruptions of communication methods or any other reason out of SSR’s reasonable control.
Severability:
In the event that one or more of the provision of this Agreement shall be found unenforceable, illegal or invalid, such provision(s) shall not affect any other provisions of this Agreement, and to the extent permitted by applicable law or judicia authority, the unenforceable, illegal or invalid provision shall be construed, amended and/or reformed in such a manner as to make such provision enforceable, legal and valid or, otherwise this Agreement shall be construed as if the provision found to be unenforceable, illegal or invalid had never been contained in the Agreement.
Waiver of Contractual Right:
The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party’s right to subsequently enforce and compel strict compliance with every provision of this Agreement.
Entire Agreement:
This Agreement contains the entire agreement of the parties, and there are no other promises or conditions in any other agreement whether oral or written concerning the subject matter of this Agreement; provided, however, that any additional best practice-, health-, or safety-related instructions provided by SSR Representatives delivered (orally or in writing) in connection with any cleaning service or application shall be deemed incorporated by reference as additional covenants of Client under this Agreement. This Agreement supersedes any prior written or oral agreements between the parties.